Voice User Experience
Effective Date: 1 August, 2019
“we”, "our") privacy
information pertaining to registered users ("User", "you") in connection with their access
to and use of our Alexa skills ("Skills") and related services (collectively, the
We have a policy of limiting the amount of User data we collect to the minimum required to
allow us to adequately perform the Services. We delete such data as soon as it is no longer
required for the performance of the Services, such as e.g. when a User disables a Skill or
when an individual Skill session terminates. We do not use User data for profiling or
advertising purposes in any way, not even for our own marketing purposes.
We are committed to protecting and respecting your privacy data and will use the
information we collect about you in accordance with the General Data Protection Regulation
By accessing or using any of our Services, you are accepting and consenting to the
practices described in this policy.
2. WHAT INFORMATION WE COLLECT
We may collect the following types of personal
information: contact details (e.g. your e-mail address or name), information relating to
any order you place for Services (e.g. transaction number, items purchased), login details
regarding connected third party accounts, and any other personal information that you choose to send to
Some of our Services enable Users to use their voice to access and control their
self-hosted home-media or home-automation servers via APIs. To enable such
Services, we require knowledge of the URI/path plus applicable authorization/login details, for the
server(s) in question. Controlling
such a server on the User's behalf will inherently collect details such as (friendly)names
of devices and may expose the content of media-portfolios. We only collect such data to
the extent that it is required to perform the immediate voice command issued by the User.
Media-portfolio data is not retained after a Skill session is ended.
Some of our Services enable Users to use their voice to control third-party devices for
which they have an account for API access purposes with the third-party in question
('Cloud' device). To enable such Services, we require login details for the User's API
account for the Cloud device. Controlling a Cloud device may expose details of
(friendly)names of devices, device schedules, User preferences, and any other data exposed
by the third party API.
We do not collect, access, or store credit card information. We use Amazon In-Skill
Purchasing as third party payment processors. Please refer to Amazon websites for details
on how your financial information is handled and protected.
3. HOW WE USE PERSONAL INFORMATION
We collect personal information for the
following purposes: to provide and operate the Services; to further develop, customize and
improve the Services; to provide Users with ongoing customer assistance and technical
support; to comply with any applicable laws and regulations.
4. WHERE WE STORE PERSONAL INFORMATION
Personal information that you submit through
the Services may be stored, processed and transferred to countries other than where you
live, for example, to our servers or our authorized service providers. By submitting your
personal information to us, you consent to such transfer, storage and processing. We will
take all reasonable efforts to ensure that your data is treated securely and in accordance
with this policy.
We may update this policy from time to time by
publishing a new version on our websites. We encourage you to check back periodically to
better understand your relationship with us, including the ways we process your personal
6. HOW TO CONTACT US
If you have questions, comments or complaints about this