Voice User Experience
Effective Date: 1 April, 2021
(“Smartskills”, “us”, “we”,
users ("User", "you") in connection with their access to and use of our Alexa skills ("Skills") and related
services (collectively, the "Services").
We have a policy of limiting the amount of User data we collect to the minimum required to allow us to adequately
perform the Services. We delete such data as soon as it is no longer required for the performance of the
Services, such as e.g. when a User disables a Skill or when an individual Skill session terminates. Where
possible, we store a cryptographic hash of the data in place of the data itself. We do not use User data for
profiling or advertising purposes in any way, not even for our own marketing purposes.
We are committed to protecting and respecting your privacy data and will use the information we collect about you
in accordance with the General Data Protection Regulation (GDPR).
By accessing or using any of our Services, you are accepting and consenting to the practices described in this
2. WHAT INFORMATION WE COLLECT
We may collect the following types of personal information: contact
details (e.g. your e-mail address or name), your IP address, information relating to any order you place for
Services (e.g. transaction number, items purchased), login details regarding connected third party accounts, and
any other personal information that you choose to send to us.
Some of our Services enable Users to use their voice to access and control their self-hosted home-media or
home-automation servers via APIs. To enable such Services, we require knowledge of the URI/path plus applicable
authorization/login details, for the server(s) in question. Controlling such a server on the User's behalf will
inherently collect details such as (friendly)names of devices and may expose the content of media-portfolios. We
only collect such data to the extent that it is required to perform the immediate voice command issued by the
User. Media-portfolio data is not retained after a Skill session is ended.
Some of our Services enable Users to use their voice to control third-party devices for which they have an
account for API access purposes with the third-party in question ('Cloud' device). To enable such Services, we
require login details for the User's API account for the Cloud device. Controlling a Cloud device may expose
details of (friendly)names of devices, device schedules, User preferences, and any other data exposed by the
third party API.
We do not collect, access, or store credit card information. We use Amazon In-Skill Purchasing and Paypal as
third party payment processors. Please refer to Amazon and/or Paypal websites for details on how your financial
information is handled and protected.
3. HOW WE USE PERSONAL INFORMATION
We collect personal information for the following purposes: to provide
and operate the Services; to further develop, customize and improve the Services; to provide Users with ongoing
customer assistance and technical support; to comply with any applicable laws and regulations.
4. WHERE WE STORE PERSONAL INFORMATION
Personal information that you submit through the Services may be
stored, processed and transferred to countries other than where you live, for example, to our servers or our
authorized service providers. By submitting your personal information to us, you consent to such transfer,
storage and processing. We will take all reasonable efforts to ensure that your data is treated securely and in
accordance with this policy.
We may update this policy from time to time by publishing a new version
your last visit. This will help ensure you better understand your relationship with us, including the ways we
process your personal information.
6. HOW TO CONTACT US
us at firstname.lastname@example.org